Refund Policy

The Board agrees that a refund of charity funds can only be considered in certain specific circumstances:

  1. A donor may request a refund of their donation within 14 days of receipt by Cornwall Birds
  2. A member may request cancellation of their membership within 14 days of receipt of payment by Cornwall Birds together with a refund of any payments made
  3. Refund requests outside the timescales defined by points 1 & 2 may be submitted to the Board, or it’s delegee(s), for consideration of any exceptional circumstances which may apply

In all cases, the money refunded will be net of any applicable charges incurred (e.g. by Stripe, Paypal, Bank etc).

Approved by the Board 6th February 2024